Introspection – being honest with ourselves. How would I respond to a friend (maybe make it more neutral)?
Specific – take it from a big thing to small and be brief. Es no mas este pequeño problema…
Purpose/Patience/Persistence – don’t ambush them with the idea. Give them time to think and follow-up.
Empathy – rephrase the info from their point of view.
Assertive – not aggressive or resentful. Person reaching information needs to be ok.
Knowledge – allow for no misunderstands. Ask questions if head butting. What is your goal?
2 Topics – don’t talk about two topics at a time.
Uncle – walk away.
Diplomacy is about relationship building if addressed specific and defined clearly. Say “yes” to opportunity.